other-emerald•2w ago
Logged in but I'm not Logged in!
has any had this issue? getting this and can't log in or reset password but looks like i'm logged in when I pull down the upper right menu, my email is there. Wierd.
3 Replies
Hi @Sean Meehan. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
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This issue—where you appear logged in (e.g., your email shows in the UI), but you can't actually access authenticated features or reset your password—can occur due to inconsistencies between the client-side authentication state and the server/session state.
Based on the knowledge sources, here are some possible causes and troubleshooting steps:
1. Token or Session Mismatch
If your client (browser) has a stale or invalid token (e.g., in localStorage or cookies), the UI may display your email from cached data, but API requests requiring authentication will fail. This can happen if the token has expired or is out of sync between client and server. Logging out and back in usually resolves this, as it clears the token and resets the session.
Example implementations show that
In some setups (especially with SSR frameworks like Next.js), the server and client may use different methods to check authentication. If the server thinks you're authenticated (e.g., based on a cookie), but the client cannot fetch user data (e.g., due to an expired token), you can get stuck in a loop or see partial login states.
This was observed in an issue where the server-side
If the backend is down or misconfigured, login or password reset requests may silently fail, but cached user info may still display. There have been reports of demo backends or Strapi APIs returning 500 errors, causing login and resource access to fail even when the UI shows a logged-in state Login Failure with Demo User, Exmaple project cannot view. What you can try: - Log out completely and log back in to refresh your session and token. - Clear your browser's localStorage and cookies for the app domain. - If using a demo or example backend, check if the backend is up and running. - If you have access, check the browser console and network tab for failed API requests or errors. - If you are using a custom
If your client (browser) has a stale or invalid token (e.g., in localStorage or cookies), the UI may display your email from cached data, but API requests requiring authentication will fail. This can happen if the token has expired or is out of sync between client and server. Logging out and back in usually resolves this, as it clears the token and resets the session.
Example implementations show that
check and getIdentity methods often rely on localStorage or cookies for authentication state. If these are not properly cleared or updated, you may see inconsistent behavior Building a React Admin Dashboard with Refine, authProvider Interface.
2. Server/Client AuthProvider InconsistencyIn some setups (especially with SSR frameworks like Next.js), the server and client may use different methods to check authentication. If the server thinks you're authenticated (e.g., based on a cookie), but the client cannot fetch user data (e.g., due to an expired token), you can get stuck in a loop or see partial login states.
This was observed in an issue where the server-side
authProvider checked a cookie, but the client-side check failed, causing redirect loops or inconsistent UI Refine app created with CLI infinitely loads.
3. Backend/API IssuesIf the backend is down or misconfigured, login or password reset requests may silently fail, but cached user info may still display. There have been reports of demo backends or Strapi APIs returning 500 errors, causing login and resource access to fail even when the UI shows a logged-in state Login Failure with Demo User, Exmaple project cannot view. What you can try: - Log out completely and log back in to refresh your session and token. - Clear your browser's localStorage and cookies for the app domain. - If using a demo or example backend, check if the backend is up and running. - If you have access, check the browser console and network tab for failed API requests or errors. - If you are using a custom
authProvider, ensure that the check, getIdentity, and logout methods are implemented consistently and clear all relevant storage.
If the problem persists, it may be a bug in the authentication flow or a backend outage. In such cases, providing your authProvider implementation and any error messages to the maintainers can help diagnose the issue further.
Let me know if you need help with a specific authProvider setup or error message!
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sensitive-blue•2w ago
Hey @Sean Meehan can you DM me your email so I can check it further?